tka99 Privacy Policy — How We Handle Your Data

Introduction

tka99 ("we", "us", "our") operates the online gaming platform accessible at tka99.pro and is committed to handling the personal data of all registered players and site visitors with care, transparency, and respect. This Privacy Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, and the rights that players have over their own information.

By registering for a tka99 account or by continuing to use the tka99 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the tka99 Terms and Conditions. If you have any questions about how your data is handled, please contact the tka99 support team using the contact details provided at the end of this document.

Our Privacy Commitments at a Glance

tka99 handles your personal data according to five core commitments that underpin everything we do with your information.

1. Information We Collect

tka99 collects personal data in the following categories. The specific data collected depends on the nature of your interaction with the platform — for example, data collected at registration differs from data collected during a deposit transaction or a support interaction.

• Registration data: full name, date of birth, Bangladesh mobile number, username, and password (stored in encrypted form). Date of birth is collected to verify that you meet the 21+ age requirement.
• Identity verification (KYC) documents: national identity card, passport, or other government-issued identification document; proof of address; and in some cases a selfie photograph for identity matching. These documents are collected only when KYC verification is triggered.
• Financial transaction data: deposit amounts, withdrawal requests, transaction dates, payment method identifiers (for example, the registered bKash or Nagad mobile number), and transaction status records. Full payment account credentials are never stored by tka99 — payment processing is handled by the respective payment service providers.
• Platform usage data: login timestamps, session durations, games played, bets placed, game outcomes, and platform navigation logs. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator. This data is collected automatically when you access tka99 and is used to optimise the platform for your device and to detect unusual access patterns.

tka99 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data (other than where a selfie photograph is required for KYC identity matching as described above). If collection of any additional data category becomes necessary in the future, this Policy will be updated and players notified accordingly.

2. How We Use Your Information

tka99 processes your personal data for the following purposes. We will not use your data for any purpose not listed here without first updating this Policy and notifying you.

• Account creation and management: to register your account, verify your identity, maintain accurate account records, and process your login requests.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain transaction records for your account history.
• Platform personalisation: to tailor the gaming lobby, promotions, and recommended content to your preferences and playing history, including highlighting upcoming BPL or IPL cricket betting markets that match your previous activity.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to enforce deposit and loss limits set by the player, and to honour self-exclusion requests.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, identity theft, and prohibited conduct as defined in the tka99 Terms and Conditions.
• Communications: to send account notifications (e.g. deposit confirmations, withdrawal status updates, password reset messages) and, where you have opted in, promotional messages about tka99 offers and events. You may opt out of promotional communications at any time by contacting support.

tka99 does not use your personal data for profiling in ways that produce legal or similarly significant effects on you, and does not use your data for automated decision-making that determines your eligibility to use the platform beyond the fraud detection and responsible gaming monitoring described above.

3. Legal Basis for Processing Your Data

tka99 relies on the following legal bases to process your personal data, depending on the specific processing activity involved.

• Contractual necessity: processing required to fulfil our obligations under the tka99 Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with anti-money laundering obligations, age verification requirements, and other applicable legal or regulatory requirements.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: processing for optional communications and personalised promotional offers, where you have given your explicit consent. Consent may be withdrawn at any time by contacting support.

4. Sharing Your Information

tka99 does not sell, rent, or trade your personal data. We share personal data with third parties only where strictly necessary for the operation of the platform, subject to the following categories.

• Payment service providers: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and is subject to its own data protection obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt, and other certified game studios receive anonymised session data (for example, game round results and RNG seed verification) as required to deliver their games and maintain RTP integrity. No personally identifiable information is shared with game studios beyond what is technically required.
• Identity verification services: tka99 may use third-party KYC verification platforms to verify the authenticity of identity documents and confirm age eligibility. These services receive copies of your identity documents solely for the purpose of verification and are contractually bound to handle them confidentially.
• Law enforcement and regulatory authorities: tka99 will disclose personal data to relevant authorities where required by applicable law, including in response to anti-money laundering investigations, court orders, or formal requests from law enforcement agencies. tka99 will notify affected players where legally permitted to do so.

5. Payment Data and Financial Information

tka99 does not store complete payment credentials such as full mobile wallet PINs, card numbers, or bank account passwords. When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you are redirected to or interact directly with the payment service provider's interface. tka99 receives only a transaction confirmation reference and the associated amount from the payment provider.

Financial transaction records (amounts, dates, and payment method identifiers) are retained as part of your account history and are used for audit, fraud detection, and dispute resolution purposes. These records are retained for a minimum of five years following the closure of your account to comply with financial record-keeping obligations. You may request a copy of your transaction history at any time by contacting the tka99 support team.

6. Cookies and Tracking Technologies

tka99 uses cookies and similar browser storage technologies to operate the platform correctly and to improve your experience. The following categories of cookies are used on tka99.

• Essential cookies: required for the platform to function, including session authentication, login state management, and payment redirect handling. These cannot be disabled without preventing the platform from operating.
• Performance and analytics cookies: used to measure platform usage, page load performance, and game loading times. Data collected via these cookies is aggregated and anonymised where possible. These cookies help us identify and fix technical issues affecting players across Bangladesh.
• Preference cookies: used to remember your platform settings such as language preference and notification opt-in status between sessions.

You may manage or clear cookies via your mobile browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your tka99 account. tka99 does not use third-party advertising or retargeting cookies.

7. Data Retention

tka99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply: account registration data and KYC documents are retained for the duration of your account and for a minimum of five years following account closure; financial transaction records are retained for a minimum of five years following each transaction; platform usage logs are retained for up to two years from the date of the relevant session; support correspondence is retained for up to three years from the date of the relevant interaction.

When personal data is no longer required, tka99 will securely delete or anonymise it. Where anonymisation is not technically feasible, data will be stored in a restricted access environment and flagged for deletion at the earliest opportunity. Players may request early deletion of their personal data, subject to any applicable legal retention obligations, by contacting the tka99 support team.

8. Your Rights Over Your Personal Data

As a tka99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the tka99 support team using the details provided at the end of this Policy. tka99 will respond to all valid data rights requests within 30 days.

• Right of access: you may request a copy of all personal data that tka99 holds about you, including account records, transaction history, and KYC documentation status.
• Right to rectification: if any personal data held by tka99 is inaccurate or incomplete, you may request that it be corrected or updated. Certain data fields (such as your registered name and date of birth) may require identity re-verification before correction is applied.
• Right to erasure: you may request the deletion of your personal data. tka99 will honour erasure requests subject to any legal retention obligations that prevent deletion of specific data categories (such as financial transaction records required for anti-money laundering compliance).
• Right to restriction: you may request that tka99 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its use for a specific purpose.
• Right to object: you may object to tka99 processing your personal data where processing is based on legitimate interests. In particular, you have an unconditional right to object to the use of your data for direct marketing purposes, and tka99 will cease such processing immediately upon receipt of a valid objection.

To exercise any of these rights, please contact the tka99 support team at [email protected] with the subject line "Data Rights Request" and a brief description of your request. tka99 may need to verify your identity before processing your request. There is no fee for making a data rights request.

9. Security Measures

tka99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and tka99 servers; encrypted storage of passwords and sensitive account credentials; access controls that restrict internal access to personal data on a need-to-know basis; and regular security reviews of the platform and its integrations.

No security system is entirely impenetrable. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tka99 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Players are reminded that they also have a responsibility to maintain the security of their own account by using a strong unique password, keeping their registered mobile number secure, and logging out after each session on shared devices.

10. Children's Privacy and the 21+ Requirement

tka99 is strictly an adult gaming platform for players aged 21 and above. tka99 does not knowingly collect personal data from any person under the age of 21. If tka99 discovers or is notified that personal data belonging to a person under the age of 21 has been collected, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a person under the age of 21 has registered a tka99 account, please contact the support team immediately at [email protected].

11. Changes to This Privacy Policy

tka99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, tka99 will notify active players via a notice displayed on the platform or via SMS to the registered mobile number. The effective date of the most recent revision is displayed at the top of this page. Players are encouraged to review this Policy periodically.

Your continued use of the tka99 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you should stop using the platform and contact the support team to arrange closure of your account.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tka99 handles your personal data, please contact the tka99 support team. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text only — not a clickable link). Please include "Privacy Enquiry" in your message subject so our team can direct your request to the appropriate team member promptly.